Your Account & Subscription

How can I reset my account password?

  1. Go to Client Login

  2. Click on "Forgot Password" and follow the steps to reset your password

How can I renew my subscription?

  1. Login to your client area

  2. On the left-hand menu, click on Billing > My Invoices

  3. Pay the invoice

How can I cancel my subscription?

  1. Login to your client area

  2. Under the "your subscription" box, click on "cancel VPN subscription"

  3. On the next screen, choose the cancellation type (immediate/end of billing period) and click on "Request Cancellation"

How can I apply for a refund?

  1. Make sure you are still within 30 days of your purchase

  2. Login to your client area and open a ticket

We will usually process the refund within 3 days.

Simply cancelling your subscription will not get you refunded. You need to open a ticket so we can process your refund.

Where can I get my invoice?

  1. Login to your client area

  2. On the left-hand menu, click on Billing > My Invoices

If you have setup an automatic payment subscription, then the invoice will be automatically paid when it becomes due.

Where can I find my WannaFlix VPN API Link (activation code)?

  1. Login to your client area

  2. Select "China"

  3. Choose your device

  4. Select "V2ray" as your VPN type

  5. Copy the API link there