Your Account & Subscription

How can I reset my account password?

  1. Go to Client Login

  2. Click on "Forgot Password" and follow the steps to reset your password

How can I renew my subscription?

  1. Login to your client area

  2. On the left-hand menu, click on Billing > My Invoices

  3. Pay the invoice

The invoice will be automatically generated 14 days before your subscription expires.

How can I cancel my subscription?

  1. Login to your client area

  2. Under the "your subscription" box, click on "cancel VPN subscription"

  3. On the next screen, choose the cancellation type (immediate/end of billing period) and click on "Request Cancellation"

How can I apply for a refund?

  1. Make sure you are still within 30 days of your purchase

  2. Login to your client area and open a ticket

We will usually process the refund within 3 days.

Simply cancelling your subscription will not get you refunded. You need to open a ticket so we can process your refund.

Where can I get my invoice?

  1. Login to your client area

  2. On the left-hand menu, click on Billing > My Invoices

If you have setup an automatic payment subscription, then the invoice will be automatically paid when it becomes due.

Where can I find my WannaFlix VPN API Link (activation code)?

  1. Login to your client area

  2. Scroll down untill you see the box "Your API Links"