Connection Issues

Slow connection speed

  • Try another server. Some of our servers are optimized for different locations, so choose the one optimized for your country.

  • For Chinese users: Try the China VIP, Hong Kong, Taiwan, Singapore, Korea, Japan, Philippines, and Russia servers

  • For Middle Eastern users: Any server in Europe.

  • If the speed is still slow, your ISP might be throttling traffic on the port you are using. Make sure obfuscation is enabled. Restart your router and modem to get a fresh IP address and then the throttling should stop.

Unable to connect to ANY servers

  • Check your network connection (go to a site that usually works without VPN). If it that doesn't work, that means it's not the VPN itself that has the issue, but your local internet connection. Try reconnecting to the wifi. If that still doesn't work, restart your computer and your internet router.

  • Check that your subscription has not run out

  • Make sure you have the latest servers as some will get blocked and will be replaced. If you added the servers using the api link, then they should automatically update everyday.

Website still blocked

  • Check that you are connected to the VPN (go to ipx.ac to check your IP address)

  • If you are using the SmartDNS and a website doesn't work, please open a support ticket.

This means that only a particular website doesn't work. If all websites don't work, refer to the "Can't connect to internet when VPN is connected" section

Netflix still blocked

There may be 2 reasons why Netflix doesn't work. (1) The Netflix app itself, and (2) your VPN settings.

  1. The Netflix app:

    • Close/reset the Netflix app

    • Restart your browser

    • Clear browser cookies and cache

    • The Netflix front page and recommended movies no longer changes when switching regions. If movies do play but you believe your region still hasn't changed, try searching for a movie that is in the region you connected to. Alternatively, you can create a new user profile in the Netflix app. Since you are currently connected to that region, the movie list will update to the region you're currently connected to (as it's a brand new profile).

  2. Your VPN settings:

    • Check that you are connected to the VPN (go to ipx.ac to check your IP address)

    • If you are using the SmartDNS and a website doesn't work, please open a support ticket.

Can't connect to internet when VPN is connected

  • Try connecting to another server.

  • Check that you have an active internet connection by disconnecting from the VPN and going to normal sites such as bing.com

  • Restart your router and modem.

  • Make sure your anti-virus or firewall isn't preventing the VPN from connecting to the internet. Disable them for a few minutes and reconnect to the VPN to test. If that is the case, please create an exception for the app in your anti-virus and firewall.

No internet even after the VPN is disconnected/closed

This is most likely to happen with Clash for Windows and SSR for Windows.

The reason for this error is that the traffic capture software that is part of the VPN app is still running and redirecting traffic to your VPN servers, but because the app is closed, it fails.

To solve this, we need to stop the traffic capture software.

Clash for Windows:

  1. Reopen the app.

  2. Under "General" uncheck "System Proxy"

  3. Now you can Quit the app

SSR for Windows:

  1. Reopen the app

  2. Go to Mode > Disable System Proxy

  3. Now you can quit the app